Refund & Returns Policy
Amir Store – https://amirstore.pk
1. Overview
We want you to love every product you buy from Amir Store. If you are not 100 % satisfied, you may return most new, unopened items within 7 days of delivery for a full refund or exchange.
Cosmetics / beauty products are personal-care items; therefore, extra hygiene rules apply (see §4).
2. Eligibility Checklist
| Item Condition | Return Allowed? |
|---|---|
| Unopened, factory-sealed, in original outer & inner packaging | ✅ YES |
| Opened / used / without seal (even once) | ❌ NO (unless some rs applies) |
| Damaged / leaking / wrong item sent by us | ✅ YES (some rs ) |
| Gift-with-purchase or free samples | ❌ Non-returnable |
| Sale / clearance items | ✅ Same rules apply |
| Intimate items (e.g., lip/eye pencils that require sharpening) | ❌ Non-returnable once seal broken |
3. “Amir Store Guarantee” – When We Pay for Return
If we ship the wrong product, expired product, or it arrives damaged/leaking, we accept full responsibility:
- Instant replacement OR full refund – your choice.
- We arrange reverse pickup & bear the shipping cost.
- Refund processed within 3-5 working days after we receive the goods.
How to notify us:
Email contact@amirstore.pk or WhatsApp 0300-2415944 within 24 hours of delivery. Attach:
- Clear photo of outer package (showing shipping label)
- Photo of the damaged / wrong item
- Your order number & contact details
4. “Change-of-Mind” Return – When You Pay for Return
You may return unopened cosmetics for any reason within 7 days (Pakistan-wide) or 14 days for international orders (delivery date = tracking “delivered” stamp).
Cost: You pay return shipping.
Packaging: Use the original Amir Store box/padded envelope; items must be re-saleable.
Process:
- Email contact@amirstore.pk with subject “Return Request – Order #ASxxxx”.
- State reason & preference (refund or exchange).
- We reply with Return Authorization Number (RAN) and nearest drop-off address.
- Ship within 3 days of receiving RAN. Write RAN on outer box.
- Once inspected, refund is issued to original payment method (see §6).
5. Non-Returnable List (for hygiene & safety)
- Opened make-up (foundation, lipstick, mascara, eyeliner, etc.)
- Applicators, sponges, brushes after unpackaging
- Skin-care with broken dropper, pump or jar seal
- Hair-color or chemical treatments once opened
- Gift cards / e-vouchers
- Products bought in “Flash Sale – No-Return” campaigns (clearly marked)
6. Refund Method & Timeline
| Payment Mode | Refund Path | Timeline* |
|---|---|---|
| Credit / Debit card | Reversed to same card | 5-7 bank days |
| Easypaisa / JazzCash | Sent to same mobile account | 1-2 days |
| Bank transfer (IBFT) | Your provided bank account | 2-3 days |
| COD (Cash on Delivery) | Bank transfer or Easypaisa | 2-3 days after you send account details |
*Timeline starts when our QC team marks return as “approved”.
Partial Refunds:
- Free gift not returned → PKR 300 deducted
- Missing outer box / cap / applicator → 15 % restocking fee
- Original shipping fee (if any) is non-refundable on change-of-mind returns.
7. Exchange Policy
- Exchange is free when we caused the error (§3).
- Change-of-mind exchange: you pay return shipping; we pay re-delivery shipping once.
- New item ships only after we receive your return.
- If price differs, we will refund or request payment for the balance.
8. How to Pack Your Return (important)
- Place product inside original plastic wrap / seal.
- Include all accessories, inserts, freebies.
- Use bubble wrap to prevent leakage.
- Paste the RAN slip (we email you) on top.
- Seal box with tape; write “Fragile – Cosmetic Product”.
Failure to pack safely may lead to rejection.
9. Late or Missing Refunds
- Check your bank / mobile account first.
- Contact your card issuer; processing times vary.
- Still missing? Email us:
- Subject: “Refund Trace – Order #ASxxxx”
- Attach bank statement covering the refund window (hide sensitive info).
We will issue a refund trace ID within 24 h.
10. International Orders
Same rules apply; however:
- Return window: 14 days from delivery.
- Customs duties & sales tax paid at destination are non-refundable (contact local customs for rebate).
- We cannot generate prepaid intl labels; use tracked courier only.
11. Policy Updates
We may modify this policy to comply with Pakistani e-commerce regulations. Changes post on this page and apply to orders placed after the “Last updated” date.
12. Contact Us
Return Help-desk
📧 Email: contact@amirstore.pk
📞 Phone / WhatsApp: 0300-2415944
🕒 Mon – Sat, 09:00 – 18:00 PKT
📍 Warehouse address (returns): Amir Store, 12-B, Sector C, Commercial Zone, Near Giga Mall, Wah Cantt, Punjab, Pakistan.
Keep your courier receipt & tracking number until refund is confirmed.
Happy shopping & thank you for trusting Amir Store!